Directors, Ian and Fiona Chambers started the business in June 2012.
Our ethos has always been simple, understand what customers want and deliver and meet the expectations.
Our business offers the supply and service of vending machines including hot drinks, bean 2 cup, cold drinks, snacks & confectionery and we are one of only two companies in Scotland to offer a fresh food service creating availability 24/7! We work with B2B customers, hospitals, leisure, factories etc.
We now employ a team of 15 staff all from the Clackmannanshire area.
We are fully accredited members of the Automatic Vending Association (AVA). We have implemented their Quality System into our business (which is based on ISO 9001:2008 and ISO 14001) and have set business objectives based on the quality system. These objectives are measured and reviewed on a monthly basis ensuring we are meeting the standards we have agreed.
On our last field audit from the AVA, we gained 100% score across all aspects of our field business that was audited. This included vehicle checks, staff training, cleaning procedures of our machines, merchandising principles and much more.
Over the last 6 years our business has seen double digit growth year on year and profits continuing to rise.
Our staff are the key to our success. Our team are all hand-picked, not necessarily because they have vending experience but because they are polite, energetic, enthusiastic, driven individuals that fit well with the fast pace of our business.
Invest in People
We invest in the on-going training and development of our team. Our staff all have personal development plans to work towards and we carryout weekly 121 meetings with the team.
We have also given opportunities for work experience for college and university students (4 times – various positions).
Summer 2019 – we have given a young person some summer work for 3 hours a day, helping to pick stock for our route merchandisers and helping with warehouse duties.
The Real Living Wage
In 2018, we implemented the Real Living Wage for all team members. This has had a positive impact as staff feel financially recognised for the work they do.
Employee Benefit Scheme
We also offer our team an employee benefit scheme called “Perkbox”. This is a great benefit that offers discount vouchers for high street stores, discounted cinema tickets, gym memberships, etc etc. www.Perkbox.com/uk
Success through Sustainability
Having previously twice won this award at the Clacks Business Awards, our business continues to be focussed on sustainability. This includes choosing suppliers that have an understanding and focus within their business on sustainability, sourcing new, modern vending machines that are more efficient to run. implementing recycling of PET
Sales & Marketing
We have focussed greatly on our brand image, linking our corporate brand nicely with the wonderful Kelpies in Falkirk clearly implements that our business is both local in the Forth Valley but also central across Scotland.
The professionalism of our marketing materials, business overview and sales proposals has made us stand out when competing against the competition for business.
Image is important and our company vans give us some of the best advertising when they are working across Scotland.
Vendmanager is an operating system specifically designed for the vending industry. This allows us to control all our stock, our cash, our route visits to vending machines, our service team. The system has helped us to be become lean and extremely efficient. We can literally track where every single mars bar is from the minute it is ordered to when it is sold through in a vending machine. Customers love the fact that we are transparent and have real time data to share with them on how their business is performing.
2017, 2018 & 2019 has seen significant growth of new business for us and we have focussed on various sectors that like us they work 24/7.
Some of the prestigious customers we service include:
NHS Lothian (2nd biggest NHS trust in the UK)
Marriott, Hilton IHG Group, Yotel and The Balmoral hotel groups.
In addition to winning new business we have also secured contracts for repeat business. Our biggest customer makes fresh food for marks and spencer and as you can imagine works to the highest standard. It is vital that their suppliers ie us can work to the same high standards.
Having won the business of NHS Lothian, the second biggest NHS trust in the UK in 2017 for a 3 year (plus 1) agreement. We are delighted to receive another year extension to this agreement. This was a huge success for our business as we were competing against all the big, national companies and we won!
It’s a great achievement to win and continue securing such prestigious business. As we are one of the few vending companies that can offer a fresh food service, we have now been able to work with local suppliers e.g We spend £20k a year with our local butcher in Alloa High Street buying pies, sausage rolls etc.
We work with as many local partners as possible and this includes the maintenance and service of our 10 vehicles, servicing, MOT, tyres etc.
This is all great business for our local economy.
In addition to supporting our local economy, we contribute to our local community and charities.
In 2018/19 we have supported the following:
Armed Forces Day 2018 & 2019 (albeit 2019 was cancelled due to weather)
The Gate Charity for Homeless
Scottish Autism Golf Day
Alloa Round Tables Shoe box charity
Local View Housing Association, Alloa
We regularly get excellent feedback from our customer, including some of the following: –
I am pleased to confirm that I want to go ahead with the new five year contract as per your recent proposal. The main reason SV24/7 has been awarded the new contract was mainly due to the quality of the hot drinks on offer, excellent customer service with rapid service response, and good value for money. – J Lauder, Senior buyer – Falcon catering Stirling
Many thanks for your team yesterday there did a great job and were a breath of fresh air on site I must say. Machines look fab too.
Highland Spring – June 2019
I wanted to thank you for today’s install, and the professional way it was handled by your team.
General Manager, Westwerwood Hotel, Cumbernauld – August 2018
Outstanding service from start to finish as always – Adam, HR Manager – Yotel Edinburgh November 2019
Previous Awards Won
Success Through Sustainability – Clacks Business Awards 2016
Excellence in Customer Service – Highly Commended 2016
Excellence In Customer Service – Forth Valley Chamber of Commerce 2017
Success through Sustainability – Clacks Business Awards 2018
Apprentice of the Year – Rhys Jones – Highly Commended 2018
Most Impressive Employee of the Yar for our service manager, Craig Mitchell 2019
BUSINESS OF THE YEAR 2019 Clacks Business Awards
WE are committed to growing our own team and as our business grows the opportunities for our people are being created. An example of this was when we promoted an operator to trainee service engineer and who has now been promoted to our Service Manager. He also won the most impressive employee of the year in 2019 at the prestigious Clacks Business Awards.
Our service manager has worked with us and have now implemented a preventative maintenance program which includes e.g. the cleaning of fridge vents, scheduled deep cleans in high volume sites of fresh food machines and hot drinks machines and filter changes. This is all controlled on our Vendmanager system.
Our product range is always changing as new products arrive in the market place. We work to planograms and have a big focus on healthy products that meet with the Healthy Living Criteria, especially in our NHS sites and workplace. We also have a range of protein and energy products that are a great sellers in leisure sites.
We hold quarterly/six monthly reviews with customers and present the rate of sale of products, this ensures we are stocking the correct products for each individual site.