So Pure Support Team
The So Pure Coffee support team works tirelessly to ensure that each customer receives the best customer service throughout their experience. From the moment they enter the showroom or browse the website, the team offers its full expertise and support to all of its customers. Encompassing the So Pure Coffee ethos, a passion for perfection is implemented throughout every detail, from the machine technology to the customer guidance.
With John Turner at the helm, the support team has over 40 years of knowledge and expertise, meaning that all of the customers are in good hands when it comes to solving any problems. The team are not only well acquainted with all of the So Pure products and technology but are also well versed in the knowledge of the industry and how it has changed over the last few years. The support team is always expanding to ensure that we have enough people to service our clients, and the latest addition is John’s son, Chris. The team are all supportive of John and are very excited to see his son following in his footsteps, whilst also contributing to the on-going success the team and the company as a whole.
The team prides itself on its friendly and quick responses to any problems and support requests, offering efficient solutions to any problems that arise. Not only do the team offer the best support to clients and customers virtually, but also go above and beyond during site visits, ensuring that any problems are resolved in a timely manner. The team pride themselves on getting to know each customer and business so that when it comes picking the perfect product, or answering any questions, they know exactly what they are talking about.
So Pure prides itself on no-nonsense support, offering direct calls with no waiting in queues or diversions. Clients and customers are able to call the support team directly and receive and efficient service.
The stellar customer service goes beyond the team as the company launched a new tech-led quoting and buying solution that brings the retail experience into the e-tail ‘new normal’. Focused on the speed, efficiency and problem-solving seen in a showroom visit, the new online quoting system allows customers to select a bespoke set of requirements for their new tabletop coffee machine collections. With an extensive range of commercial choices, showcasing a range of machines, cup sizes, payment options, levels of support and more, So Pure launched the new platform to enable the team to keep its hands-on approach in the age of retail restrictions.