Pratap Gami, Express Vending Ltd

Pratap Gami joined Express Vending in 2013 and is a vital member of our Field Service Engineering Team. He has proven to be an exceptional team member who will go above and beyond not only for his team and the company but also for our customers.

Pratap is a courteous and diligent individual who goes about his business in a calm and professional manner and his technical knowledge is remarkable which he has demonstrated by always delivering his KPI’s for the last seven years. No problem is too small, he will ensure the job is completed to a great standard. He has a passion and lust for personal development and learning new skills within his field which he can pass onto his colleagues not only within Express Vending but also within the Industry.

His support to other members of his team is phenomenal including mentoring new starters, without even being asked. He likes to assist his colleagues to ensure they are successful and are knowledgeable. Pratap’s interdepartmental communication is exceptional as he supports the Retail Merchandisers with any problems they may face and supports Account Managers with clients including assisting on site demonstrations and alerting the Customer Relations Manager of any opportunities or issues that a site is facing.

Additionally, if other departments need extra resources Pratap is always a willing volunteer to ensure deadlines are met and the customer experience is never affected. He will often stay late on site to ensure the task is completed and the customer faces as little disruption as possible.
Pratap is a great ambassador for Express Vending who lives and breathes our company values and standards. His attitude and skills have not only attracted Engineers to come and work for Express Vending but has also helped secured a number of contracts with his exemplary customer service and clear technical expertise.

Customer Testimonials:
‘Pratap is an absolute star. He’s usually here approximately 10 minutes after we’ve called a fault in, he’s so quick! And he’s fixed all sorts of issues, he also comes straight out if Mary Kelliher is having any issues with a machine. Not only does he call and resolve issues, he calls in if he’s passing just make sure all is going ok with our machines. His level of customer service is outstanding and excellent and he’s always so pleasant and cheerful. It’s a pleasure to see him whenever he calls.’
Liz Newsham – Reception Team Leader Net App

‘Since we worked alongside Express with the installation of vending and coffee machines as well as Vivreau water taps, any and all problems have been rectified by Pratap.
His friendly, efficient and courteous service is a credit to him as a person. Pratap flies the flag for Express and we at Pepper feel grateful for his services. His knowledge of all products and willingness to support ensures a smooth process from initial booking of job through to completion of problem.
Pratap is a great guy and a very impressive engineer.’
Graham Raid – Office Manager, Pepper UK

‘It’s a pleasure to give feedback about Pratap Gami. He is always very professional when visiting our offices and seems to always do just that little bit extra when he attends. Pratap is a welcome sight when the machines etc., here decide not to function, and our staff are much happier when Pratap arrives to fix our problems! He never complains, even when having been called out it turns out to be something silly. He checks everything! He is an excellent ambassador for your Company.’
Linda Laban – Receptionist, Ipsos

Industry Testimonials:
‘I bumped into Pratap at one of my calls while he was fitting the Dex cable and software, I was there because the machine was losing the time and date, and therefore the free vend times were out. The customer wasn’t pleased because we’d had a number of issues with that machine and Pratap was very keen to help me get the machine fixed, he gave me a new power board from his own stock to try and passed on his number to call him if a needed any more help and also let him know if it’s fixed the fault. Really helpful and a really nice guy.’
Mark Cox – Field Service Engineer, Select Drinks

Colleague Testimonials:
‘Pratap has always been so helpful and willing to go the extra mile to do what’s best for the customer. He’s been a great support during my time as Area Manager in Retail.’
Lara Stevens – Sales Manager, Express Vending

“For me Pratap is a go to engineer, he is always willing to go above and beyond to help me and our customers. Pratap is always looking out for his fellow engineers and will pick up calls if he is free.
Pratap is also very well like by our customers.”
Georgina Eames – Team Leader, Express Vending

“Pratap is one of, if not, the kindest and most professional engineers we have. He never fails to put a smile on our team’s faces. The only time Pratap comes into the office is to give us chocolate at Christmas time or a team meeting. He often gets positive feedback from the clients and also gets the job done quickly and efficiently.”
Hope Moriarty – Service Desk, Express Vending
Nomination by Damian Lawera

“Pratap is one of the key players within the Express Engineering Team who always puts customer needs first. He delivers a first-class customer service which is proven with his consistent KPI achievement. Pratap has recently been mentoring a new engineer Adam. He always goes above and beyond not only in the engineering field but in other aspects of the business i.e. PDI & Projects, with a smile on his face”
Damian Lawera – Area Service Manager, Express Vending.