Category: Best Customer Service
Name of Customer Service: Amy Brown
Company Name: Express Vending
Applicant Name: Matt Sayers
Company: Express Vending
Summary:
This year, Express Vending have nominated Amy Brown; a Corporate Account Manager to be nominated for the Customer Service Award.
Amy has served at Express Vending for 5 years and over this time has become a superb ambassador to both our business and the industry that we all operate in. Amy’s achievements internally have been recognised over the years as a major contributor to the success of the business but now it’s time that her work is recognised outside of Express Vending.
Amy recognises that Customer Service reaches far beyond delivering on the promise of the service we offer; she is accountable, reliable and highly interested in the companies she works with. This has allowed Amy to develop strong partnerships with our clients who in turn have renewed with us again and again.
The support Amy gives to her clients is not limited to her job. Amy takes personal interest in the wellbeing of the staff at her client sites and is highly supportive of any CSR programs or charity projects that most business have. This is evident in many case studies where Amy has proactively gone to site to canvas the opinion of their staff and interact with the end users to understand her customers real needs, not just that of the buyer. This also leads Amy to provide impressive, contemporary solutions for her customers, which in turn allows them to get on with what they do best knowing they are in good hands. Her clients know that they can rely on her when they need extra help. Examples of these events can be found in the supporting customer testimonials.
Amy manages approximately 40 of our highest profile clients, which she visits at least each quarter to ensure performance and quality of service is maintained. They are managed and reported on using MI data and Amy is accountable for everything that happens on site from the moment the machines are turned on to the moment the office lights turn off at the end of the day. This is how Amy views her responsibility and is also the reason why she is in receipt of some very passionate referrals and recommendations.
Attached you will find some excellent testimonials and some fantastic words of praise for the work Amy has done. This accolade is one that suits Amy in every way, her clients and peers all consider Amy to be a credible and professional ambassador of our business and for this reason her peer’s unanimously nominated Amy for this award.
Express Vending recognise that the national award for Customer Service is an award based upon merit, we are confident that the supporting documents, the words of recommendation, the evidence of Amy’s work both with our clients and in the community should put her in contention to win this prestigious award.
Thanks, and Kind Regards,
Toby Venus
CRM Head of Department
Express Vending