EVOCA

EVOCA Group’s ground-breaking, unified portal for the sale of genuine spare parts and accessories, for its Necta, Saeco; Gaggia Milano, Wittenborg, Ducale and SGL brands, went live on Friday, February 1 2019.

The new Parts Site boasts a simple and intuitive interface, which provides access to detailed technical documentation covering all the group’s products. What’s more, Evoca designed the site in the form of a unique ‘official store’, to ensure customers enjoy the best possible purchasing experience.

The site is constantly updated and aligned to product development, keeping customers up to speed with the latest machine versions as they come to market.

Among the site’s innovative features is a unique interactive chart, which allows any component to be identified and viewed effortlessly. By using the ‘mouse over’ feature, product information such as image, description, availability and price appear on the screen.

State-of-the art technology ensures customers can use EVOCA Group’s New Parts Site safely, securely and easily and it’s been optimised for mobile devices.

In common with the Evoca Group corporate website, Evoca ID is the gateway to the reserved area of EVOCA Group’s New Parts Site. Completely revised both in appearance and functionality, it allows customers to manage their personal data fast. Registration for Evoca ID is easy and secure and once activated, users need only log in to access prices, promotions and review their order history. And when users do log in, the site recognises what type of device is being used and automatically delivers the optimum viewing experience.

Having made parts acquisition that much simpler, the group turned its focus onto Technical Support. Now, detailed technical information is available on line to assist in fault diagnosis and provide easy-to-understand advice on any number of procedures.

The benefit? The vast majority of issues that engineers encounter can be addressed and overcome without recourse to Evoca’s much-respected Help Desk. It saves the engineers valuable time. The online, interactive reference library, even includes instructional videos.

The extent of the available information led one user to compare the resource to the legendary Haynes car maintenance manuals. It empowers engineers, allowing them to scythe machine downtime and thereby to impress their clients by providing a faster, much more efficient service.

In terms of online support, no other machine manufacturer in the sector comes close and Evoca means to forge ahead by enhancing its offer at every opportunity.