Craig Mitchell, SV24-7 Vending

Craig Mitchell joined SV24-7 Vending in March 2014 as a route merchandiser. His responsibilities were to cover a geographical route, visiting customers premises and replenishing their vending machines with stock and uplifting the money.

Craig was promoted to Trainee Technical support early in 2016 which involved him attending various training courses (very often down south) to give him the skills required to carry out technical and electrical repairs to the vending machines.

The reason Craig was promoted was down to his “can do attitude. Nothing Craig is asked to do is too much bother for him, he is positive, energetic and always puts himself in customers shoes. He is very polite and always very well presented and customers very often comment on how nice he is.

Craig has always gone above and beyond the requirements of his roles when he has worked with our team e.g we had an installation at the Balmoral Hotel in Edinburgh which was a tricky install, Craig decided that it should be done during the night when their were less guests around and ultimately less disruption for the hotel. Craig arrived at site at 4am and the installation was completed before guests were even out of bed!

As part of our service, if a fault is phoned in by a customer out of hours (6pm – 8am), this is picked up by Craig on his out of hours app on his phone. On a very regular basis, it has been known for Craig to visit customers sites at 10pm on a Saturday night to fix their vending machine.

He consistently delivers this level of service.

We are very lucky to have Craig in our business; he is an absolute asset. He is a strong team player, always helping other out, especially new staff.

He is always willing to do an extra shift on the weekend rota just to let a colleague have time off with their families.

When an employee sits in front of the owners of the company and tells you “He would go to the moon and back for us”, he is very worthy of this award.

Here is some of the training that Craig has covered over the last few years:-

First Aid Scotland:-

Manual Handling Training

AVA Food Safety Training:-

Food Law


Cleaning Procedures

Personal Appearance

Hand Washing

AVA Health & Safety Training:-



Personal Safety

Transport Safety & Security

Electrical Awareness

Accident Reporting

Fire Evacuation Reporting

N&W Opera & Canto Hot Drinks Machines – Level 2

N&W Snack Range –

Level 1

N&W Sinfonia Bottle Machine – Level 1

AVA Electrical Principles & Safety for Electrical Equipment

Craig Mitchell has played a key part in the growth and success of SV24-7 Vending over the past 5 years. He gives 110% commitment to the business, is flexible and solid team player and someone who truly understands the goals of the business and always strives to exceed customers’ expectations.

Craig is multi skilled and can work (unsupervised) doing vending machine installations, merchandising, technical support. Craig isn’t a “clock watcher” and just loves to work!

In our opinion, he is very well deserving of this award.