Category: Best Customer Service Award
Nominee: Technical Support Team
Company Name: Coffetek Limited
Company: Coffetek Limited
Summary:
Coffetek Technical Support & Parts Team (SAT)
Coffetek have been developing and manufacturing beverage systems for the past 30 years, maintaining a reputation for innovation, quality and beverage excellence. Currently the UK market leader, Coffetek distribute machines to over 50 Countries around the World.
Coffetek prides itself on customer service and support, we have a passionate and dedicated team of technical support specialists who provide a suite of support services to our distribution network.
As an equipment manufacturer we have taken a conscious decision to make a significant investment in our technical support team. The team provide a host of support services including;
• Telephone support
• WEB based support
• Training – on & off site
• Key installation support
• Troubleshooting
• Sales support
The team are totally dedicated to our customer network and are always prepared to go the extra mile to ensure we delight our customers.
Comprising of 10 people, our UK team is headed up by industry veteran Ian Hull who has over 25 years’ experience in vending, with the team having over 100 years’ experience in total!
As well as the help desk and field-based support teams we have a dedicated parts team of 4 people serving our customers daily.